Free White Glove Delivery Policy

Effective Date: June 1st, 2026 • Last Updated: September 1st, 2026

At Fabio & Co, we don’t just deliver furniture — we deliver it right. Every Quick Ship purchase includes our Free White Glove Delivery service: professional delivery, full assembly, and packaging takeaway, at no extra cost to you. Because every home is different, some deliveries may involve additional considerations or fees. This policy explains how our Free White Glove Delivery service works. For anything specific to your home or order, we’re always happy to talk it through — just call us at (818) 735-8000 or email contact@fabioandco.com.

This policy applies to purchases made through FabioandCo.com and Fabio & Co Italia retail locations. It works together with, and does not replace, our Shipping & Delivery Policy, Return Policy, Warranty Policy, and Terms & Conditions. Where this policy references fees, timing, or logistics, those details may vary by order and will be confirmed with you directly.

What’s Included

Free White Glove Delivery includes:

• Careful delivery of your new furniture to your home
• Full assembly and placement in the room of your choice
• Removal and takeaway of all packaging material

It’s a full-service delivery experience — you simply tell us where you’d like your furniture, and we take care of the rest.

Is My Order Eligible?

Free White Glove Delivery is included with every Quick Ship / In-Stock purchase — the furniture we already have ready to go. Look for the Quick Ship badge on the product page, or call us at (818) 735-8000 or email contact@fabioandco.com before you buy, and we’ll gladly confirm.

Custom and special-order furniture, made to your exact specifications by our manufacturers in Italy, is delivered differently — please see our Shipping & Delivery Policy for those details.

Even for eligible Quick Ship orders, some circumstances — such as building access, floor level, or delivery location — may affect what’s included at no charge, or may involve an additional fee. See “Access, Stairs & Hard-to-Reach Locations” below. Our team will always confirm the full details with you before your order is finalized and again before delivery.

Where We Deliver

Free White Glove Delivery is available to addresses within the continental United States (the 48 contiguous states) only. We are not currently able to offer delivery to Alaska, Hawaii, Puerto Rico, or any other U.S. territory.

Delivery Timing

Typical delivery lead time is approximately 2–4 weeks from the date of purchase, depending on your location and product availability. Once your order is picked up from our store, it is handed off to one of our professional delivery partners, who will contact you directly to schedule a convenient delivery day and time.

Ground Floor, Stairs & Hard-to-Reach Locations

Free White Glove Delivery covers ground-floor delivery (no stairs). If your delivery location involves stairs, an elevator, a long carry, or another access consideration — including apartments, condos, and similar buildings — we’re still happy to help.

Here’s how it works:

• Before your order is placed (or as soon as possible after), please call us or send photos and details of the delivery location.
• Our management team will personally review the details with you to confirm your furniture can be delivered, and to determine whether any additional delivery fee applies.
• Because every location is different, we don’t use a fixed price list for these situations — we review each one individually so you get an accurate answer, not a guess.

The same applies to delivery locations that are more remote, or more than approximately 50 miles from a major metropolitan area — these may also involve an additional delivery charge. See our Shipping & Delivery Policy for more on this.

We ask every customer with a non-ground-floor or hard-to-reach delivery to call ahead of purchase so there are no surprises on delivery day.

Doorways, Stairwells & Fit

Before your furniture ships, our team will call you to discuss delivery arrangements, including how to measure doorways, stairwells, hallways, and any other openings your furniture will need to pass through. We’re glad to walk you through this over the phone.

Because only you have access to your home, it is your responsibility to confirm that your furniture will fit through all necessary doors, hallways, stairwells, and other openings prior to delivery. If an item does not fit at the time of delivery, the options available to you (such as return, exchange, or alternate arrangements, and any associated costs) will be determined based on the specific circumstances. Please call us at (818) 735-8000 prior to purchase for full details.

Delivery Appointments

Once your order reaches your area, our delivery partner will contact you to schedule a delivery appointment. Your first delivery attempt is free of charge. If no one is available at the scheduled time to receive and accept the delivery, an additional delivery fee will apply for a second attempt. We’ll always do our best to work with your schedule to avoid this.

Assembly & Packaging Takeaway

Just let us know where in your home you’d like each piece — our delivery team will assemble it and place it in your room of choice, then remove and take away all packaging material. It’s that simple. If your delivery involves anything out of the ordinary, our team will discuss it with you directly.

Inspection, Damage & Sign-Off

Your satisfaction — and the condition of your furniture — matters to us, which is the whole reason we offer white glove delivery in the first place. To make sure everything arrives the way it should:

• Please inspect your furniture at the time of delivery, before the delivery team leaves.
• Any damage or concerns must be noted at the time of delivery.
• You will be asked to sign off confirming receipt of your furniture in good condition.

Once delivery is complete and accepted, the furniture is considered received in satisfactory condition, and we’re unable to accept claims for damage reported after the delivery team has left. We know this is firm, and it’s why we encourage every customer to take a few minutes to look everything over carefully before the team departs.

For full details on what happens if something isn’t right, including our Return Merchandise Authorization (RMA) process, please see our Return Policy.

Cancellations & Buyer’s Remorse

Every order includes a 72-hour window after purchase to cancel freely, no questions asked. After that point, your order is confirmed and considered final, and we do not offer a standard cancellation window or buyer’s remorse return. If you need to request a change after this window, please call us at (818) 735-8000 or email contact@fabioandco.com — a Return Merchandise Authorization (RMA) may be required. Full details are in our Return Policy.

Our Liability

Our delivery partners take great care with your home and your furniture. That said, our delivery service covers the delivery, assembly, and placement of your new furniture — it does not extend to pre-existing conditions of your home, and we are not responsible for damage to walls, doors, doorframes, floors, or other property that may occur while maneuvering furniture into your desired space. Because you know your home best, it’s your responsibility to make sure your furniture can reach your desired location without complications, and to raise any access concerns with us before delivery.

Questions?

Every home and every order is a little different, and we’d genuinely rather talk it through with you than leave you guessing. For any questions about Free White Glove Delivery, eligibility, access, or scheduling, please call us at (818) 735-8000 or email contact@fabioandco.com. We’re here to help.

Fabio & Co West Inc. reserves the right to update or modify this policy, including delivery areas, fees, and included services, at any time. This policy works together with our Shipping & Delivery Policy, Return Policy, Warranty Policy, and Terms & Conditions, all of which apply to your purchase.