Shipping & Delivery Policy

Effective Date: June 1st, 2026 • Last Updated: September 1st, 2026

Every piece we sell is handled with the same care we’d want for our own home — from the moment it leaves Italy or our warehouse, to the moment it’s set down in your living room. This policy explains how shipping and delivery work at Fabio & Co, for both our Quick Ship / In-Stock pieces and our Custom / Special Order furniture. If anything here doesn’t answer your question, call us at (818) 735-8000 or email contact@fabioandco.com — we’d genuinely rather talk it through with you.

This Shipping & Delivery Policy is part of a family of policies that work together, including our Free White Glove Delivery Policy, Return Policy, Warranty Policy, and Terms & Conditions. Where this policy references fees, timing, or eligibility, those details may vary by order and will always be confirmed with you directly.

Two Kinds of Orders, Two Delivery Paths

Because every piece we sell is either ready to go or made specially for you, delivery works a little differently depending on what you’ve ordered:

• Quick Ship / In-Stock — furniture available now, delivered with our Free White Glove Delivery service at no extra cost.
• Custom / Special Order — furniture made to your exact specifications by our Italian manufacturers, delivered once production and shipping are complete.

Custom and special-order furniture is only available through our showroom, by phone, or with our management team directly — online purchases at FabioandCo.com are for Quick Ship / In-Stock items only.

Where We Ship

We deliver to addresses within the continental United States — the 48 contiguous states — only. We are not currently able to ship or deliver to Alaska, Hawaii, Puerto Rico, or any other U.S. territory.

How We Ship

All furniture — Quick Ship and Custom alike — is shipped and delivered by our professional delivery partners, who specialize in fine furniture handling, assembly, and in-home delivery. This is the same team behind our Free White Glove Delivery service.

Leather and fabric samples or swatches are the exception — these ship separately via USPS, UPS, FedEx, or DHL, since they’re small enough to travel by standard parcel carrier. Samples must be requested in writing.

Order Review & Confirmation

Once an order is placed — online or in person — it’s reviewed by our management team personally, usually within 72 hours. During this review, we confirm your order details, delivery address, and any access considerations, and make sure there are no additional shipping costs that need to be discussed with you before your order moves forward. Your order is not considered final until this confirmation is complete.

This short review window is also your easiest opportunity to make changes — see our Return Policy for full details on cancellations before and after confirmation.

Free White Glove Delivery (Quick Ship / In-Stock Orders)

Every Quick Ship purchase includes our Free White Glove Delivery service: professional delivery, full assembly in the room of your choice, and packaging takeaway — at no extra cost. Typical delivery lead time is approximately 2–4 weeks from purchase, depending on your location.

Free White Glove Delivery covers ground-floor delivery. Homes or buildings with stairs, elevators, or other access considerations — including apartments and condos — are welcome; we simply ask that you call us or send photos ahead of time so our management team can confirm the details and let you know if any additional fee applies.

This is only a summary. For the complete details — including access and stairs, doorway and fit responsibility, delivery appointments, and inspection/sign-off — please see our full Free White Glove Delivery Policy.

Custom & Special-Order Delivery

Custom and special-order furniture is made to your exact specifications by our manufacturers in Italy, so delivery works a bit differently than our Quick Ship service:

Production & Lead Time

Because custom pieces are built to order, lead times vary significantly by product, manufacturer, and specification, and are generally much longer than our Quick Ship items. Expected delivery time is approximately 5–6 months after your order has been officially confirmed by our management team. We’ll give you our best estimate at the time of purchase, but all quoted timeframes are approximate. Fabio & Co West Inc. is not responsible for delays caused by our manufacturers, suppliers, shipping carriers, customs, accidents, strikes, fires, or other force majeure causes beyond our reasonable control.

Delivery & Assembly

Custom orders are delivered by a two-person professional delivery team, who will transport, assemble, and set up your new furniture. As with all deliveries, it is the customer’s responsibility to ensure their home has appropriate access — including elevator access for apartments, condos, and offices — so that the furniture can be safely brought in. If a piece will not fit through a doorway, stairwell, or other opening, a restocking fee of 50% of the item’s price may apply.

Homes or delivery locations that are not accessible by our standard delivery trucks (for example, requiring a hoist, crane, or other special equipment) may be assessed additional charges, which are the responsibility of the customer and will be discussed with you in advance whenever possible.

Scheduling & Missed Appointments

Delivery appointments are typically scheduled with a two-hour delivery window, assigned the day before your scheduled delivery. If no one is available to receive the delivery at the scheduled time, a missed appointment fee of $500.00 will apply before delivery can be rescheduled.

Delayed Pickup or Delivery — Storage

Once your custom order arrives and you are notified, we ask that delivery or pickup be arranged promptly. If delivery is postponed or delayed at the customer’s request beyond a reasonable period, a storage fee may apply for each item held, billed periodically until delivery is completed. Exact storage terms and fees will be communicated to you directly if this situation applies to your order — please call us with any questions.

Areas Requiring Additional Fees

We’re proud to offer delivery — including Free White Glove Delivery — to customers throughout the continental United States. That said, homes or businesses in more remote areas, or more than approximately 50 miles from a major metropolitan area, may require additional delivery charges due to the distance and logistics involved. The same is true for locations with limited access (stairs, tight roadways, restricted loading areas, and similar circumstances).

In some cases, if a delivery location presents access challenges that cannot reasonably be resolved, we may need to cancel or adjust that portion of an order. We always aim to work this out with you directly and in advance — please call us at (818) 735-8000 before placing an order if you have any concerns about your location, and we will ask our delivery partners to check for availability.

Delivery Day: Inspection & Damage

On delivery day, please inspect your furniture carefully before the delivery team leaves and before signing off on delivery. Any damage or concerns must be identified and noted at that time — our delivery partners are there specifically to catch and document any issues on the spot. Once delivery is signed for, the order is considered complete and accepted.

For full details on inspection, sign-off, and what to do if something isn’t right, please see our Free White Glove Delivery Policy and our Return Policy, including our Return Merchandise Authorization (RMA) process.

Questions?

Every order is a little different, and we would always rather walk you through the details personally than leave you guessing. For any questions about shipping, delivery, lead times, or access to your home, please call us at (818) 735-8000 or email contact@fabioandco.com.

Fabio & Co West Inc. reserves the right to update or modify this policy, including delivery areas, fees, and included services, at any time. This policy works together with our Free White Glove Delivery Policy, Return Policy, Warranty Policy, and Terms & Conditions, all of which apply to your purchase.