Terms & Conditions

Effective Date: June 1st, 2026 • Last Updated: September 1st, 2026

Welcome to FabioandCo.com. These Terms & Conditions (“Terms”) are a legal agreement between you and Fabio & Co West Inc., doing business as Fabio & Co Italia (“Fabio & Co,” “we,” “us,” or “our”), governing your use of this website and any purchase you make from us — online, by phone, or in our showroom. By using this website or placing an order with us, you agree to be bound by these Terms.

This is our most comprehensive policy document. For an easier read on any single topic, we also maintain standalone pages for our Shipping & Delivery Policy, Free White Glove Delivery Policy, Return Policy, Privacy Policy, and Warranty Policy — each linked throughout this document. Those pages and this one work together as a single agreement; nothing here is meant to conflict with them, and if you ever find something that seems to, please call us at (818) 735-8000 so we can clarify it.

1. Acceptance of These Terms

These Terms apply to your use of FabioandCo.com and to every purchase made from Fabio & Co West Inc., whether placed through our website, over the phone, by email, or in person at our showroom. We may update these Terms at any time, without prior notice, by posting a revised version on this page. Your continued use of this website, or a subsequent order placed with us, constitutes your acceptance of the Terms as revised. We encourage you to review this page periodically.

2. Eligibility & Age Requirement

You must be at least 18 years old to place an order with Fabio & Co, whether through this website, by phone, or in person. By placing an order, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement.

3. Website Use

3.1 Permitted Use

This website is provided for your personal, non-commercial use to browse, learn about, and purchase Fabio & Co products. You may view and print pages from this website for your own personal reference.

3.2 Prohibited Conduct

When using FabioandCo.com, you agree that you will not:

• Copy, download, reproduce, republish, distribute, or otherwise use any content from this website (including product photography, descriptions, and written material) for any commercial purpose
• Create multiple accounts, impersonate another person or entity, or misrepresent your affiliation with any person or entity
• Use any automated means — including bots, scrapers, or data-mining tools — to access, monitor, or extract content or data from this website
• Attempt to bypass, disable, or interfere with any security feature of this website
• Interfere with or disrupt the operation of this website or the servers or networks used to make it available
• Use this website for any unlawful purpose, or in a way that infringes the rights of Fabio & Co or any third party

We reserve the right to suspend or terminate your access to this website, and to cancel any pending order, if we reasonably believe these Terms have been violated.

3.3 Intellectual Property

All content on FabioandCo.com — including text, product photography, graphics, logos, and the overall design and layout of the site — is the property of Fabio & Co West Inc. or its licensors, and is protected by copyright, trademark, and other intellectual property laws. The “Fabio & Co” and “Fabio & Co Italia” names and logos are trademarks of Fabio & Co West Inc. Nothing on this website should be interpreted as granting you any license or right to use any content, trademark, or logo without our prior written permission.

3.4 User Accounts

If you create an account on FabioandCo.com, you are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account. Please notify us immediately at (818) 735-8000 or contact@fabioandco.com if you believe your account has been used without your permission. You agree to provide accurate and current information when creating an account or placing an order.

3.5 Digital Accessibility

Fabio & Co is committed to providing an accessible digital experience for all visitors to FabioandCo.com. We use third-party digital accessibility software to support these efforts on an ongoing basis. That said, some content, features, or pages may not be fully accessible at all times or fully compatible with every assistive technology, device, or browser. If you experience difficulty accessing any part of this website, please contact us at (818) 735-8000 or contact@fabioandco.com, and we will do our best to assist you.

3.6 Third-Party Links

This website may contain links to third-party websites, including payment processors and financing providers. We do not control and are not responsible for the content, policies, or practices of any third-party website. Visiting a linked website is at your own risk and subject to that website’s own terms.

4. Products, Pricing & Accuracy

4.1 Product Types

Fabio & Co offers two general types of furniture:

• Quick Ship / In-Stock — furniture available now, purchasable online at FabioandCo.com or in our showroom, and eligible for our Free White Glove Delivery service.
• Custom / Special Order — furniture made to your specifications (leather, fabric, size, and finish) by our manufacturers in Italy, available exclusively through our showroom or by phone with our management team. Custom and special-order furniture is not available for purchase directly through this website.

4.2 Product Variations

Many of our products are made from natural materials — including leather, wood, and fabric — which vary by nature. Digital images shown on this website may not perfectly reflect the exact color, grain, or texture of the piece you receive. These natural variations are not considered defects. For full detail on material characteristics, see our Warranty Policy.

4.3 Pricing & Typographical Errors

We make every effort to display accurate pricing, product information, and availability on this website. However, errors may occasionally occur, including typographical errors, pricing errors, or inaccuracies in product descriptions. If a product is listed at an incorrect price or with incorrect information due to a typographical, pricing, or similar error, Fabio & Co reserves the right to refuse or cancel any order placed for that product, whether or not the order has been confirmed, and whether or not payment has been processed. If your order is cancelled for this reason after payment has been collected, we will issue a full refund to your original method of payment.

All prices are subject to change without notice. Placing an order does not guarantee a specific price will be honored in the event of a listing error.

4.4 Sales Tax

Sales tax is automatically calculated and applied at checkout for orders shipped to California addresses only, based on the applicable California rate for your delivery location. Orders shipped to any other state within our delivery area are not charged sales tax by Fabio & Co West Inc.

5. Orders & Payment

5.1 Placing an Order Online (Quick Ship / In-Stock)

Online orders at FabioandCo.com are for Quick Ship / In-Stock furniture only. When you place an order online, payment in full is collected and processed at the time of purchase using an approved payment method available on our website. However, your order is not final until it has been reviewed and confirmed by our management team, which typically occurs within 72 hours of your purchase. During this review, we confirm your order details, delivery address, and any shipping or access considerations, and verify there are no additional fees that need to be discussed with you before your order moves forward.

Accepted online payment methods are limited to those explicitly offered as approved options on FabioandCo.com at checkout. Online payment methods may differ from those accepted for in-person or custom orders.

5.2 Placing an Order In-Store, by Phone, or for Custom Furniture

Custom and special-order furniture may only be ordered through our showroom or directly with our sales team. In-store and custom orders are payable by approved checks or credit cards, and may be split into a deposit and a balance due prior to delivery, at Fabio & Co’s discretion.

5.3 Financing

Fabio & Co may offer financing options only on online orders through third-party providers, such as PayPal, Affirm, or Klarna. If you choose to finance your purchase through one of these providers, your financing agreement is solely between you and that provider, and is governed entirely by that provider’s own terms, conditions, and privacy policy — not by these Terms. Fabio & Co West Inc. is not a party to your financing agreement and is not responsible for its terms, approval, servicing, or any dispute arising from it.

6. Shipping & Delivery

The following summarizes our Shipping & Delivery Policy and Free White Glove Delivery Policy, both of which are incorporated into these Terms by reference and available as standalone pages for easier reading.

6.1 Delivery Area

We deliver to addresses within the continental United States — the 48 contiguous states — only. We do not ship or deliver to Alaska, Hawaii, Puerto Rico, or any other U.S. territory.

6.2 How We Ship

All furniture is shipped and delivered by our professional delivery partners. Leather and fabric samples or swatches ship separately via USPS, UPS, FedEx, or DHL.

6.3 Free White Glove Delivery (Quick Ship / In-Stock Orders)

Every Quick Ship / In-Stock purchase includes our Free White Glove Delivery service at no additional cost: professional delivery, full assembly in the room of your choice, and packaging takeaway. Typical delivery lead time is approximately 2–4 weeks from purchase, depending on your location.

Free White Glove Delivery covers ground-floor delivery. Locations involving stairs, elevators, or other access considerations — including apartments and condos — remain eligible, but may involve an additional fee, determined on a case-by-case basis after you call us or send photos of the delivery location. The same applies to delivery locations more than approximately 50 miles from a major metropolitan area.

It is the customer’s responsibility to confirm that furniture will fit through all doors, hallways, stairwells, and other openings prior to delivery. Your first delivery attempt is free; if no one is available to receive delivery at the scheduled time, an additional delivery fee will apply for a redelivery attempt. See our Free White Glove Delivery Policy for details.

Full details — including access and stairs, doorway and fit responsibility, delivery appointments, and inspection and sign-off requirements — are in our Free White Glove Delivery Policy.

6.4 Custom & Special-Order Delivery

Custom and special-order furniture is delivered by a two-person professional delivery team once production and shipping are complete. Lead times vary significantly by product and manufacturer and are approximate only; expected delivery time is approximately 5–6 months after official order confirmation by our management team. Fabio & Co West Inc. is not responsible for delays caused by manufacturers, suppliers, shipping carriers, customs, accidents, strikes, fires, or other force majeure causes beyond our reasonable control.

As with all deliveries, it is the customer’s responsibility to ensure adequate access to the delivery location, including elevator access where applicable. If a custom piece will not fit through a doorway, stairwell, or other opening, a restocking fee of 50% of the item’s price may apply. Locations not accessible by our standard delivery trucks may be assessed additional charges. Delivery appointments are typically assigned a two-hour window the day before delivery; a missed appointment fee of $500.00 will apply if no one is available to receive the delivery.

If delivery or pickup of a completed custom order is delayed at the customer’s request beyond a reasonable period, a storage fee may apply, to be communicated directly based on the specifics of the order.

6.5 Inspection & Damage at Delivery

On delivery day, please inspect your furniture carefully and note any damage or concerns before the delivery team leaves and before signing for delivery. Once delivery is signed for, the order is considered complete and accepted, and we are unable to accept damage claims reported afterward. See Section 7 below and our Return Policy for the process that applies if something isn’t right.

7. Cancellations, Returns & Refunds

The following summarizes our Return, Cancellation & Refund Policy, incorporated into these Terms by reference and available as a standalone page for easier reading.

7.1 The General Rule

Orders may be freely cancelled within 72 hours of purchase, before they have been confirmed and moved into processing. After that point, all sales are considered final. Once furniture has been delivered and signed for, it cannot be returned or exchanged for any reason, including a change of mind. Damage or delivery issues must be identified and documented at the time of delivery — there are no exceptions made afterward.

7.2 Quick Ship / In-Stock Items

All Quick Ship and In-Stock furniture, including purchases made through FabioandCo.com, is sold subject to the 72-hour cancellation window described above. Once this window has passed and your order is confirmed, it is final. There are no refunds, returns, or exchanges once an order has been confirmed, and especially once it has been delivered.

7.3 Custom & Special-Order Items

Custom and special-order furniture follows the same 72-hour grace period, after which the order becomes a binding special order that cannot be cancelled or modified except at the sole discretion of Fabio & Co West Inc. Where a cancellation is accepted after this period, it will be subject to a cancellation fee of 50% of the total invoice. Custom orders are non-returnable once delivered, and all sales are final upon acceptance of delivery.

7.4 Showroom & Floor Sample Purchases

Furniture purchased directly from our showroom floor, including floor samples and display pieces, is sold as-is. These sales are final at the time of purchase, with no returns, exchanges, or refunds, regardless of the 72-hour window described above.

7.5 Return Merchandise Authorization (RMA)

If you need to request a cancellation, return, or exchange after your 72-hour order confirmation window and before delivery, you must first contact us at (818) 735-8000 or contact@fabioandco.com to obtain a Return Merchandise Authorization (RMA) Number. Approval is at the sole discretion of Fabio & Co West Inc. Without an approved RMA Number, a customer is not entitled to any refund, return, or exchange, and furniture sent back to us without a valid RMA Number may be refused. RMA requests are not available after furniture has been delivered and signed for.

7.6 Refunds

Where a cancellation, return, or exchange has been approved with a valid RMA Number, any refund due will be issued to the original method of payment and may take a number of business days to process, depending on your bank or card issuer. Refunds are never issued without an approved RMA Number on file.

7.7 Chargebacks & Payment Disputes

By placing an order with Fabio & Co West Inc., you agree to contact us directly and complete the RMA process described above before initiating any chargeback or payment dispute with your bank or card issuer. Filing a chargeback or payment dispute without first requesting and receiving a determination on an RMA constitutes a breach of these Terms. In such cases, Fabio & Co West Inc. reserves the right to contest the chargeback using all available evidence, including signed delivery receipts, order confirmations, correspondence, and these Terms, and to pursue recovery of any costs, fees, or losses resulting from a fraudulent, bad-faith, or unauthorized chargeback, to the fullest extent permitted by law.

8. Warranty

Fabio & Co furniture is covered by our Warranty Policy, which covers manufacturing defects in materials and workmanship — including the frame, pocket springs, seat cushions, leather, mechanisms, and motors — generally for one (1) year from the date of delivery to the original purchaser. This warranty is made solely to the original purchaser, is non-transferable, and applies to normal residential use only. Lithium-ion battery packs used with power recliners or other powered furniture are excluded from all warranty coverage. A number of conditions — including normal wear and tear, improper use or maintenance, commercial use, and natural material variation — are not covered.

This is only a brief summary. For complete coverage details, exclusions, and instructions on how to file a warranty claim, please see our full Warranty Policy. Warranty coverage is separate from delivery — for delivery-related damage, see Section 6 and 7 above and our Shipping & Delivery Policy and Return Policy.

EXCEPT AS EXPRESSLY SET FORTH IN OUR WARRANTY POLICY, ALL PRODUCTS ARE SOLD “AS IS,” AND FABIO & CO WEST INC. DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Privacy

The following summarizes our Privacy Policy, incorporated into these Terms by reference and available as a standalone page for easier reading.

We collect contact, order, and payment information necessary to process your purchase and deliver your furniture, along with basic website usage data collected through cookies and similar tools. We do not sell your personal information. We may share information with our delivery partners, payment processors, financing providers (such as PayPal, Affirm, or Klarna), and website service providers solely to operate our business and fulfill your order; any information shared with these third parties is subject to their own privacy policies, and Fabio & Co West Inc. is not responsible for how they handle it.

If you provide us with your phone number, we may use it to send you order- and delivery-related communications only — not marketing. You may opt out at any time by replying STOP to any text message, and we will honor all opt-out requests promptly.

If you are a California resident, you have the right to request access to or deletion of your personal information, and the right to opt out of the sale or sharing of your personal information, if applicable — though we do not sell your personal information. To make a request, email contact@fabioandco.com.

For complete details on cookies, analytics, third-party data sharing, and your privacy rights, please see our full Privacy Policy.

10. Disclaimers

THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THIS WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, OR CURRENT. YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL FABIO & CO WEST INC., OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE, ANY PRODUCT PURCHASED FROM US, OR THESE TERMS — INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, OR DAMAGE TO PROPERTY DURING DELIVERY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, THE TOTAL LIABILITY OF FABIO & CO WEST INC. ARISING OUT OF OR RELATED TO ANY ORDER, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fabio & Co West Inc. and its owners, officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable attorney’s fees) arising out of or related to your breach of these Terms, your misuse of this website, or your violation of any law or the rights of a third party.

13. Dispute Resolution: Binding Arbitration & Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

13.1 Agreement to Arbitrate

You and Fabio & Co West Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, any order, any product or service purchased from Fabio & Co, or the relationship between you and Fabio & Co, will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court for disputes within that court’s jurisdiction.

13.2 Waiver of Jury Trial

YOU AND FABIO & CO WEST INC. EACH EXPRESSLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN CONNECTION WITH ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ORDER.

13.3 Waiver of Class Actions

YOU AND FABIO & CO WEST INC. EACH AGREE THAT ANY ARBITRATION OR OTHER PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Arbitration Procedure

The arbitration will be conducted by a single neutral arbitrator in accordance with the rules of a nationally recognized arbitration organization, and will take place in Los Angeles County, California, unless you and Fabio & Co agree otherwise. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14. Governing Law & Venue

These Terms, and any dispute not subject to arbitration under Section 13 (such as an individual small claims action), are governed by the laws of the State of California, without regard to its conflict of law principles. You agree that venue for any such dispute will be exclusively in the state or federal courts located in Los Angeles County, California.

15. Attorney’s Fees

In any arbitration, small claims action, or other proceeding arising out of or related to these Terms or any order, the prevailing party will be entitled to recover its reasonable attorney’s fees and costs from the other party, in addition to any other relief awarded.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Shipping & Delivery Policy, Free White Glove Delivery Policy, Return Policy, Privacy Policy, and Warranty Policy, constitute the entire agreement between you and Fabio & Co West Inc. regarding your use of this website and any purchase, and supersede any prior agreements or understandings, whether oral or written.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

16.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that or any other provision in the future.

16.4 Assignment

You may not assign or transfer these Terms, or any order, without our prior written consent. Fabio & Co West Inc. may assign or transfer these Terms, in whole or in part, at any time without notice to you.

16.5 Force Majeure

Fabio & Co West Inc. is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including manufacturer or supplier delays, shipping or customs delays, severe weather, strikes, fires, or other acts beyond our control.

16.6 Headings

Section headings in these Terms are included for convenience only and do not affect the interpretation of any provision.

17. Contact Us

Fabio & Co West Inc. — Fabio & Co Italia
28205 Canwood St, Agoura Hills, CA 91301
Phone: (818) 735-8000 • Email: contact@fabioandco.com

Fabio & Co West Inc. reserves the right to update or modify these Terms at any time. These Terms work together with our Shipping & Delivery Policy, Free White Glove Delivery Policy, Return Policy, Privacy Policy, and Warranty Policy, all of which apply to your use of this website and any purchase.