Return, Cancellation & Refund Policy

Effective Date: June 1st, 2026 • Last Updated: September 1st, 2026

We want every Fabio & Co purchase to feel right from the moment it arrives. Because our furniture is either sold in limited, in-stock quantities or made specially to order, our approach to returns and cancellations is straightforward — and firm, so that it stays fair for every customer. This policy explains exactly how cancellations, returns, and refunds work. If anything comes up with your order, the fastest path to a resolution is always a phone call: (818) 735-8000, or email us at contact@fabioandco.com.

This Return, Cancellation & Refund Policy is part of a family of policies that work together, including our Shipping & Delivery Policy, Free White Glove Delivery Policy, Warranty Policy, and Terms & Conditions. By placing an order with Fabio & Co West Inc., you agree to this policy as part of your purchase.

The Short Version

Orders can be freely cancelled within 72 hours of purchase, before we’ve confirmed and begun processing them. After that point, all sales are considered final. Once furniture is delivered and signed for, it cannot be returned or exchanged. Damage or delivery issues must be caught and documented at the time of delivery — there are no exceptions made after the fact.

How Cancellations Work

Stage 1 — Within 72 Hours of Purchase

Every order — online or in person — goes through a short review period before it’s confirmed. During this window, you may cancel your order freely, for any reason, simply by calling or emailing us. No fees, no RMA number required.

Stage 2 — After 72 Hours, Before Delivery

Once your order has been confirmed, it is considered final and moves into processing or production. That said, we understand that circumstances occasionally change. If you need to request a cancellation, return, or exchange after the 72-hour window but before your furniture has been delivered, you must first obtain a Return Merchandise Authorization (RMA) Number from our management team — see “Requesting an RMA” below. Approval is at the sole discretion of Fabio & Co West Inc., and an approved RMA may still involve a cancellation or restocking fee. Cancelation and restocking fees will vary based on geographical location of delivery and items ordered.

Stage 3 — At and After Delivery

Once your furniture has been delivered and you’ve signed off, the sale is final. There are no returns, exchanges, or cancellations after delivery, for any reason — including buyer’s remorse or a change of mind. If an item arrives damaged or incorrect, this must be identified and noted with our delivery partner at the time of delivery, before the delivery team leaves. See “Damaged or Incorrect Items” below.

Quick Ship / In-Stock Items

All Quick Ship and In-Stock furniture — including items purchased through FabioandCo.com — is sold subject to the cancellation stages above. Once your 72-hour order confirmation window has passed, your purchase is final. Because these items are limited, in-stock pieces sold and delivered as-is, there are no refunds, returns, or exchanges once the order has been confirmed and especially once it has been delivered.

Custom & Special-Order Items

Custom and special-order furniture is built specifically to your chosen specifications — leather, fabric, size, and finish — by our manufacturers in Italy. Because of this, custom orders follow the same 72-hour grace period described above, after which the order becomes a binding special order that cannot be cancelled or modified except at the sole discretion of Fabio & Co West Inc. Where a cancellation is accepted after this period, it will be subject to a cancellation fee of 50% of the total invoice. Custom orders are non-returnable once delivered, and all sales are final upon acceptance of delivery.

Showroom & Floor Sample Purchases

Furniture purchased directly from our showroom floor — including floor samples and display pieces — is sold as-is. These sales are final at the time of purchase, with no returns, exchanges, or refunds, regardless of the 72-hour window described above. We encourage every showroom customer to inspect their piece carefully before purchase.

Requesting an RMA (Return Merchandise Authorization)

If you need to request a cancellation, return, or exchange after your 72-hour order confirmation window (and before delivery), here’s how it works:

• Call us at (818) 735-8000 or email contact@fabioandco.com to explain your situation.
• Our management team will review your request personally and let you know whether it can be accommodated.
• If approved, you will receive a Return Merchandise Authorization (RMA) Number confirming the details of your approved return, exchange, or cancellation.

An RMA Number must be obtained and approved before any return, exchange, or refund can be processed. Without an approved RMA Number, a customer is not entitled to any refund, return, or exchange, and any furniture sent back to us without a valid RMA Number may be refused.

RMA requests are not available after furniture has been delivered and signed for. At that point, all sales are final — see “Stage 3” above.

Damaged or Incorrect Items

Our Free White Glove Delivery service exists in large part to catch problems before they become your problem. If your furniture arrives damaged, incomplete, or incorrect, our delivery partner will note this at the time of delivery, and we will expedite a replacement of the damaged or incorrect pieces as quickly as possible. Please inspect your order carefully and speak up before signing off — once delivery is accepted and signed for, we’re unable to process claims for damage or incorrect items reported afterward.

For full details on delivery-day inspection, sign-off, and reporting requirements, please see our Free White Glove Delivery Policy and Shipping & Delivery Policy.

Refunds

Where a cancellation, return, or exchange has been approved with a valid RMA Number, any refund due will be issued to the original method of payment. Refunds may take a number of business days to process and to appear on your statement, depending on your bank or card issuer. Refunds are never issued without an approved RMA Number on file.

Chargebacks & Payment Disputes

We take pride in resolving issues directly and personally — most concerns can be worked out with a single phone call, and it’s almost always faster than a bank dispute. By placing an order with Fabio & Co West Inc., you agree to this Return Policy as a condition of your purchase, and you agree to contact us directly and complete the RMA process described above before initiating any chargeback or payment dispute with your bank or card issuer.

Filing a chargeback or payment dispute without first requesting and receiving a determination on an RMA constitutes a breach of these terms. In such cases, Fabio & Co West Inc. reserves the right to contest the chargeback using all available evidence, including signed delivery receipts, order confirmations, correspondence, and this policy, and to pursue recovery of any costs, fees, or losses resulting from a fraudulent, bad-faith, or unauthorized chargeback, to the fullest extent permitted by law.

If something’s ever not right with your order, please call us first. We’d always rather make it right directly with you.

Questions?

For any question about a cancellation, return, exchange, or refund, please call us at (818) 735-8000 or email contact@fabioandco.com. We’re here to help, and a quick conversation is usually all it takes.

Fabio & Co West Inc. reserves the right to update or modify this policy at any time. This policy works together with our Shipping & Delivery Policy, Free White Glove Delivery Policy, Warranty Policy, and Terms & Conditions, all of which apply to your purchase.